These Terms and Conditions govern access to and use of the services, website, assessments, training programs, consultancy services, coaching engagements, events, reports, and digital platforms of The Catalead Associates Ltd. By accessing or using our services, you agree to be bound by these Terms and Conditions.
1. About Us
The Catalead Associates Ltd (“The Catalead”, “we”, “us”, or “our”) provides leadership assessments, training, consultancy, coaching, research, events, and related professional services.
2. Acceptance of Terms
- By using our website, registering for a program, completing an assessment, making a payment, or engaging our services, you agree to these Terms and Conditions.
- Your use of our services is also subject to our Privacy Policy.
3. Scope of Services
The Catalead may provide services including but not limited to:
- Leadership assessments and diagnostics
- Training programs and workshops
- Executive, career, and leadership coaching
- Consultancy and advisory services
- Research, publications, and thought leadership resources
- Online participant portals, dashboards, and digital reporting tools
4. User Responsibilities
- You agree to provide accurate, current, and complete information when registering, making submissions, or using our services.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.
- You agree not to misuse the website, portals, reports, or related systems, including by attempting unauthorized access, disrupting services, or introducing malicious code.
- You agree to use our services only for lawful and legitimate purposes.
5. Assessments and Reports
- Assessment results, diagnostics, reports, and interpretations are intended for leadership development, learning, coaching, and professional insight.
- Unless expressly agreed otherwise in writing, assessments and reports are not intended to serve as legal, medical, psychiatric, or employment-termination instruments.
- For multi-rater and 360-degree assessments, anonymity and aggregation may be applied in accordance with the design of the tool and the relevant engagement terms.
- The Catalead does not guarantee any specific leadership, career, organizational, or financial outcome from the use of its tools or services.
6. Training, Coaching, and Consultancy Engagements
- Program content, schedules, facilitators, and delivery methods may be adjusted where reasonably necessary.
- Clients and participants are expected to engage respectfully and professionally with facilitators, staff, and fellow participants.
- Any recommendations, frameworks, or advisory outputs are provided in good faith for professional use and should be applied with appropriate organizational judgment.
7. Fees, Payments, and Financial Terms
- Fees for services, programs, assessments, coaching, events, or related products shall be as communicated at the point of registration, proposal, invoice, or contract.
- Payments must be made through approved channels provided by The Catalead.
- Access to certain reports, certificates, dashboards, sessions, or deliverables may be withheld until applicable fees are paid.
- Where instalment or deposit arrangements apply, the applicable balance must be cleared in accordance with the communicated payment structure.
- Unless otherwise stated in writing, fees paid are non-refundable once services have been substantially scheduled, delivered, accessed, or consumed.
8. Intellectual Property
- All content, tools, frameworks, reports, graphics, assessment structures, training materials, branding, and digital assets provided by The Catalead remain the intellectual property of The Catalead or its licensors unless otherwise stated.
- You may not reproduce, distribute, modify, republish, sell, or commercially exploit our materials without prior written permission.
- Participants and clients may use reports and materials for their own personal, internal, or agreed institutional purposes, subject to any engagement-specific restrictions.
9. Confidentiality
- The Catalead will treat client and participant information with appropriate confidentiality, subject to contractual terms, lawful disclosure obligations, and the Privacy Policy.
- Clients and participants shall also respect the confidentiality of workshop discussions, coaching engagements, group processes, and shared materials where applicable.
10. Data Protection and Privacy
Personal data is processed in accordance with our Privacy Policy and applicable law. By using our services, you acknowledge that data may be collected, processed, stored, and used for legitimate service-delivery, administrative, reporting, research, compliance, and communication purposes.
11. Third-Party Services and Links
- Our website or systems may integrate with or link to third-party platforms, including hosting, email, payment, analytics, or communication tools.
- We are not responsible for the independent terms, content, or privacy practices of third-party platforms beyond our reasonable control.
12. Service Availability
- We strive to maintain reliable access to our website and digital services, but uninterrupted availability cannot be guaranteed.
- We may suspend, update, modify, or discontinue parts of the service where necessary for maintenance, security, operational, or strategic reasons.
13. Limitation of Liability
- To the fullest extent permitted by law, The Catalead shall not be liable for indirect, incidental, consequential, special, or exemplary damages arising out of or connected with the use of our services.
- While we make reasonable efforts to ensure quality, accuracy, and continuity, services and materials are provided on an “as available” and “as applicable” basis.
- Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
14. Suspension or Termination
- We may restrict, suspend, or terminate access to services or accounts where there is misuse, breach of these Terms, non-payment, security risk, unlawful conduct, or abuse of the platform.
- Termination or suspension does not remove any accrued rights, obligations, or payment liabilities.
15. Changes to Terms
These Terms and Conditions may be updated from time to time. Revised versions will be posted on our website or platform with an updated effective date.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya, unless otherwise expressly agreed in writing for a specific engagement.
17. Contact
For questions regarding these Terms and Conditions, please contact: